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Frequently Asked Questions about Silk Screening

At Silk Screeners, we want you to have a great experience whenever you choose our shop for your silk-screened items, signs or digital printouts. While we’re always available to answer any questions you may have, you might find a quick answer to your particular question on this page. The most common questions we receive involve artwork file types, payment and general ordering information. If the answer isn’t here, please feel free to give us a call during our normal business hours.

Artwork

What kind of artwork can I send? And, what if I don’t have artwork?
Send us what you have. Our professional art team will work with you to create exactly what you need. Don't have art? Tell us what you’re thinking of, and we'll create it for you.

How do I get my artwork to you?
The best way to send us artwork is via email at info@silkscreeners.com, or stop by our office at 169 Patie Street, right off Notre Dame Avenue in Sudbury.

What artwork formats and file types do you accept?
Primarily, we accept vector-based graphics. However, we have trained graphic artists in our art department that can work with whatever format you may have.

If you are computer-savvy, please send us your graphics in the following formats:

  • Adobe Acrobat (.pdf) — Embed all fonts or export as a generic .eps file.
  • Adobe Illustrator (.ai, .eps) — Convert text to outlines and embed any linked images.
  • Corel Draw (.cdr) — Convert text to curves.
  • Bitmaps (.jpg, .tif, .gif, .png, .bmp) — Scans, web images, etc., send as is.

Is your specific file type not listed? Just send us what you have and we'll do our best to make it work.

Do you keep my artwork on file?
Yes! We keep digital archives of each job for five years. This makes re-ordering and using the art on other products simple and easy. We do not keep screens on file. Our screens are re-claimed after each job and re-burned prior to the next.

Can I specify a PMS colour for imprint?
Yes! However, keep in mind that in some cases there is an additional charge for this service to cover the specialized ink, typically in instances where an exact match is required. We are absolutely able to match colours “as closely as possible” at no extra charge. We have a broad selection of pre-mixed colours in various shades and hues.

Can I use a trademarked design?
If we use artwork that you have supplied to have imprinted on your product, you are warranting that you have the unrestricted right and authority to use and distribute that artwork.

Payment

What type of payments do you accept?
We accept cheques, Visa, MasterCard, debit and cash.

When do you charge my credit card? Do you require pre-payment?
We require a 50% deposit on new orders and can accept credit card payments over the phone. The remaining balance can be paid when you pick up your items.

General Ordering Information

How fast will I get my order?
Production times vary depending on the order and items involved. Generally, we are able to complete most orders in about two weeks. If you have any questions or need an item quicker than our typical production time, please contact us, we would be happy to work with you.

Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your artwork, we can no longer accept a cancellation. If you need to change an order for any reason, please contact us and we'll be happy to assist you.

What are your setup charges?
Some of the items we offer have “setup charges” (screen charges, artwork setup, etc.). We reclaim our screens after each job and re-burn them prior to each job.

If I reorder an item, will I pay setup charges again?
You will pay a reduced setup charge on any reorders. We still need to burn your screen before printing, but will already have the artwork archived.

Can I see a sample?
If we do not already have a sample of the item you are considering, we can bring in a sample for you to look at. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to).

Can I order in small quantities?
Our minimum is 15 items per order. We can do lower quantities at a premium cost.

Do you charge sales tax?
We collect all applicable taxes for goods and services. If your organization is exempt, please let us know prior to invoicing.