How fast will I get my order?
Production times vary depending on the order and items involved. Generally, we are able to complete most orders in about two weeks. If you have any questions or need an item quicker than our typical production time, please contact us, we would be happy to work with you.
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your artwork, we can no longer accept a cancellation. If you need to change an order for any reason, please contact us and we'll be happy to assist you.
What are your setup charges?
Some of the items we offer have “setup charges” (screen charges, artwork setup, etc.). We reclaim our screens after each job and re-burn them prior to each job.
If I reorder an item, will I pay setup charges again?
You will pay a reduced setup charge on any reorders. We still need to burn your screen before printing, but will already have the artwork archived.
Can I see a sample?
If we do not already have a sample of the item you are considering, we can bring in a sample for you to look at. Our sample service is intended to help those who are seriously considering an item or are looking for ideas. We reserve the right to refuse to send samples at our discretion (although we don't usually find the need to).
Can I order in small quantities?
Our minimum is 15 items per order. We can do lower quantities at a premium cost.
Do you charge sales tax?
We collect all applicable taxes for goods and services. If your organization is exempt, please let us know prior to invoicing.